Privacy Policy

UltraTidy Cleaning Services (“UltraTidy,” “we,” “us,” or “our”) operates the website located at ultratidy.ca and provides professional cleaning services throughout the Greater Toronto Area and Brantford, Ontario. We take your privacy seriously. This Privacy Policy explains what information we collect from visitors and clients, why we collect it, how we use it, and the choices available to you regarding that information.

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you fill out our contact form, request a quote, schedule a cleaning, or otherwise communicate with us, we may collect the following:

• Name — so we know who we are speaking with and can address you personally.
• Phone number — to confirm appointments, discuss service details, and follow up on your inquiry.
• Email address — to send you a quote, booking confirmations, appointment reminders, and follow-up correspondence.
• Service details — such as the type of cleaning you need, property type, square footage, preferred dates and times, cleaning frequency, and any special requests or instructions.
• Referral source — how you heard about us, which helps us understand what is working in our outreach efforts.

1.2 Information Collected Automatically

When you visit our website, certain technical information is collected automatically through standard web technologies:

• IP address — used for rate limiting to prevent abuse of our contact form and to understand general geographic regions of our visitors.
• Browser type and version, operating system, and device type.
• Pages visited, time spent on pages, referring URLs, and other standard web analytics data.

We do not use tracking cookies for advertising purposes. Any cookies set by our website are strictly functional (for example, to maintain session state).

1.3 Information We Do Not Collect

We do not collect payment card numbers, banking details, social insurance numbers, or government identification numbers through our website. Payment for services is handled separately and in person or through secure third-party payment processors.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested quotes.
• Schedule, confirm, and manage your cleaning appointments.
• Send you appointment reminders and follow-up communications related to services you have requested.
• Improve our website, services, and the overall client experience.
• Maintain records of client interactions for quality assurance and operational purposes.
• Comply with legal obligations under Canadian federal and provincial law.

We will never sell, rent, or lease your personal information to third parties for their own marketing purposes.

3. How We Share Your Information

Your personal information may be shared only in the following limited circumstances:

• Service providers — We use trusted third-party services to support our operations, including our hosting provider (Vercel), database provider (Supabase), and email service (Resend). These providers process data solely on our behalf and are bound by their own privacy obligations.
• Legal requirements — We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers — In the unlikely event of a merger, acquisition, or sale of all or a portion of our business, client information may be transferred as part of that transaction. We would notify affected individuals before their information becomes subject to a different privacy policy.

4. Canada's Anti-Spam Legislation (CASL)

We comply fully with Canada's Anti-Spam Legislation (CASL). When you submit a quote request or contact form, we consider that an implied consent to receive communications directly related to your inquiry (appointment confirmations, quotes, reminders, and follow-ups).

Every email we send includes:

• Clear identification of UltraTidy Cleaning Services as the sender.
• Our business contact information, including our physical mailing address.
• A working unsubscribe mechanism that is honoured within ten (10) business days.

If you wish to stop receiving communications from us at any time, click the unsubscribe link in any of our emails or contact us directly at hello@ultratidycleaning.com or +1 (548) 328-6260.

5. Data Retention

We retain your personal information for as long as it is necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Quote requests and inquiries are retained for up to twenty-four (24) months after the last interaction, then permanently deleted.
• Client service records are retained for the duration of our business relationship and for a reasonable period afterward for record-keeping and tax purposes.
• Website analytics data is retained in aggregate form and cannot be traced back to individual visitors.

6. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using HTTPS/TLS across our entire website.
• Secure, access-controlled database storage with row-level security policies.
• Rate limiting on our contact form to prevent automated abuse.
• Restricted access to personal data — only authorized personnel who need the information to perform their job responsibilities have access.

No method of electronic transmission or storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Rights

Under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation, you have the right to:

• Access the personal information we hold about you and request a copy of it.
• Correct any information that is inaccurate or incomplete.
• Withdraw consent for us to use your personal information, subject to legal or contractual restrictions and reasonable notice.
• Request deletion of your personal information, except where we are required by law to retain it.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within thirty (30) days.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Instagram, Facebook) and review sites (Google). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Children's Privacy

Our website and services are not directed at individuals under the age of eighteen (18). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please reach out to us:

• Business Name: UltraTidy Cleaning Services
• Email: hello@ultratidycleaning.com
• Phone: +1 (548) 328-6260
• Location: Toronto, Ontario, Canada